Articles

Bin There, Done That… Online!

Published: 1 month ago

digital transformation web accessibility service design

Committed to providing efficient and accessible services for our residents, we’ve recently focused on improving our “Report a Missed Bin Online”...

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Supercharging Social Prescribing by Going Local

Published: 4 months ago

service design healthcare local government low code social prescribing

It’s #SocialPrescribingDay, the perfect time to celebrate the amazing work happening across the country to connect people with the support they need...

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World Book Day: Turning Pages into Good Services

Published: 4 months ago

world book day digital transformation platform goodservices

Happy World Book Day! I might not be dressing up at work today but I am happy to highlight several books that have really impacted my approach and our...

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Spilling the Beans on Smarter Food Waste Data

Published: 4 months ago

digital sustainability data visualisation data digital transformation local government

Our commercial food waste service has been diverting kitchen leftovers and plate waste from landfill to an anaerobic digestion facility since early 20...

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APIsolutely Awesome: Building a Gen AI Abstraction Layer in Low-code

Published: 5 months ago

ai api low code genai digital transformation

Growing up in the 80s, my first exposure to computers was loading ZX Spectrum games from cassette tapes or typing out BASIC code on the school’s sin...

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Year Notes 2024 — a Resilient Year in Review

Published: 6 months ago

Roadmaps AI Local Government Digital Transformation Service Design

Throughout the year, we actively developed solutions to address our budget challenge. Many teams underwent redesigns to focus service delivery priorit...

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Year Notes 2023 — a Rapid Year in Review

Published: 1 year ago

service design digital transformation multidisciplinary team

This year started a little differently than previous years. We were forming a new multidisciplinary team called Rapid Improvement, with the aim to ste...

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Online payments for council services made easier

Published: 1 year ago

low code digital transformation payments

Residents and businesses in Adur and Worthing can now pay for council services online using Apple Pay and Google Pay.Since 2019 we have been using th...

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Using Low-Code to build No-Code: Customer Enquiry Forms

Published: 1 year ago

low code no code online form builder digital transformation

For the past 6+ years the Digital team at Adur & Worthing have been building services and applications to support residents and internal teams using a...

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5 Highlights from 5 Years of the Local Digital Declaration

Published: 1 year ago

digital transformation service design local digital declaration data low code

July marked the​ fifth anniversary of the Local Digital Declaration, an agreement that affirms our collective ambition for local public services imp...

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